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23-Provider Dermatology Clinic increases Patient Engagement and Clinic Growth with eClinicalWorks EHR and Healow Patient Engagement Solutions

WESTBOROUGH, Mass., December 19, 2023–(BUSINESS WIRE)–eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Skin Solutions Dermatology, a dermatology and skin cancer surgery clinic with 23 providers based in Tennessee, is successfully utilizing eClinicalWorks and healow to allow providers to improve efficiency and enhance patient engagement. The dermatology practice reported that with the help of healow Open Access, the online appointment booking solution, the number of monthly online appointments increased from a few hundred to well over 1,000.

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Over 69,000 patients in the Tennessee region are served by Skin Solutions Dermatology’s medical, surgical, and cosmetic dermatology treatments. With the aid of eClinicalWorks, the practice, which began in Franklin, Tennessee, in 2001, has expanded to 11 clinics throughout middle Tennessee. Because Skin Solutions Dermatology has been using eClinicalWorks since 2007, the practice made the transition to EMR sooner than other similar clinics. The collaboration with eClinicalWorks has made it possible for the practice to interact virtually and reach a wider patient base.

Skin Solutions Dermatology saw a rise in online appointment scheduling using healow Open Access, which increased patient involvement and decreased cancellation and no-show rates. Patients like the convenience and convenience of online appointment scheduling as a result of the growing trend toward digital access; this fosters a patient-centered environment from the time of booking to aftercare.

Skin Solutions Dermatology has access to the healow®/a> suite of patient engagement solutions in addition to healow Open Access, which helps to enhance patient satisfaction and expedite internal procedures. This comprises:

Messenger, for follow-up automated messaging with patients. healow CHECK-IN, a computerized method for digitally verifying and checking into appointments.

healow Pay™, a method of paying bills that decreases paperwork and boosts revenue Benjamin Jelsma, chief operating officer of Skin Solutions Dermatology, stated,

"At first, we were doing a couple hundred, even a dozen online appointments a month, and now we're doing well over 1,000 online appointments each month, largely due to improving its user interface. 54% of online appointments are scheduled during the next 2 weeks. That helps us by enabling us to fill up any gaps in our timetable. There are fewer cancellations, reschedules, and no-shows when patients are able to pick a time that suits their schedule and works for them as soon as feasible. Patients can schedule appointments whenever they'd like."

Benjamin Jelsma

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