23-Provider Dermatology Clinic increases Patient Engagement and Clinic Growth with eClinicalWorks EHR and Healow Patient Engagement Solutions

Over 69,000 patients in the Tennessee region are served by Skin Solutions Dermatology’s medical, surgical, and cosmetic dermatology treatments. With the aid of eClinicalWorks, the practice, which began in Franklin, Tennessee, in 2001, has expanded to 11 clinics throughout middle Tennessee. Because Skin Solutions Dermatology has been using eClinicalWorks since 2007, the practice made the transition to EMR sooner than other similar clinics. The collaboration with eClinicalWorks has made it possible for the practice to interact virtually and reach a wider patient base.

Skin Solutions Dermatology saw a rise in online appointment scheduling using healow Open Access, which increased patient involvement and decreased cancellation and no-show rates. Patients like the convenience and convenience of online appointment scheduling as a result of the growing trend toward digital access; this fosters a patient-centered environment from the time of booking to aftercare.

Skin Solutions Dermatology has access to the healow®/a> suite of patient engagement solutions in addition to healow Open Access, which helps to enhance patient satisfaction and expedite internal procedures. This comprises:

Messenger, for follow-up automated messaging with patients. healow CHECK-IN, a computerized method for digitally verifying and checking into appointments.

healow Pay™, a method of paying bills that decreases paperwork and boosts revenue Benjamin Jelsma, chief operating officer of Skin Solutions Dermatology, stated,